Client Testimonials

Excellent service, prompt, knowledgeable and professional. Highly recommended.

From the start this was a great experience. Evaluating our needs and how we would get the most complete coverage to purchasing the system then the professional installation Brent’s Heating and Cooling did an outstanding job.

I had 2 good experiences with this company this year. They put in a heat pump… quick, reasonable, looks nice. They also fixed my water heater. I think his name was Bradlee… went the extra mile cleaning it thoroughly and giving me suggestions. Very professional. Perfect.

I called for an emergency visit, which still wasn’t a bad price! Came out right away and got the job done. Explained things in a way I could understand - nice guy!

We needed some repair on our cabin furnace and he was right on time. He was able to get the furnace going very efficiently and did adjustments so it will function properly now. Very pleased with your company and the people working for you.

Very pleased! Crew n staff are very professional. Brent's did a great job. I highly recommend!

Great service. They helped me out last winter as well, last minute call. Were out there asap. Will be a customer forever.

Top notch products and services. Knowledgeable staff and quality installation. Highly recommend.

Our experience with Brent's Heating & Cooling Company was outstanding. Knowledge-based experience with estimates. Prompt, professional, high-quality service and installation services. We are very satisfied customers. Brent's Heating & Cooling Company is highly recommended. Will continue with future projects and maintenance! A big thanks to the skilled, polite staff! Very happy customers!

I always get the best service from Brent's. The repairman are trustworthy and efficient. Prices are very fair.

Water heater replacement. Great customer service and exceptional work from Adam and Aiden. I would recommend this company.

We were notified by my 86 year old father-in-law that his heat was out at approximately 11:30 PM. We called the emergency number and spoke to Adam. He arrived within the hour. He isolated the problem and had to run to get parts twice. He remained there until approximately 4:30 AM to ensure that the repair was working. Adam showed great concern and kindness to us and my Father-in-law. Excellent customer service. Thank you again Adam. Kevin and Dawn Browne

Our furnace went on strike after one of the coldest days of the year after the close of business on a Friday night. Mitch was out in no time to look at the furnace, provide good information about options, and answer all of our questions. I would highly recommend Brent's Heating.

Brian was excellent in trying to keep our old furnace working and ultimately installing a new high efficiency.

As always on time, professonal and through work

Good people

I called for HVAC advice and solutions to an issue I was having. I spoke to Mitch, who is the Owner. Pretty neat to speak directly to an owner of the company. Anyway, Mitch listened and provided thoughtful solutions that I should try. He was very descriptive and knowable. He was also very patient with me as I do not know a lot of about this type of work. Next time I need help or am ready to purchase a HVAC system, I’ll look to Brent’s first.

I highly recommend Brents Heating and cooling from Carlton Minnesota… Professional install, courteous technicians, and very thorough!!

Very accommodating from the 1st contact with Cassie to the day of the installation. Would highly recommend Mitch and the polite knowledge staff he works with. Aiden was very professional and kept me informed through the whole process. As a retired owner of a service business it was great to be treated as a valued customer and not just another ticket #

They were here right away figured out the problem and got it fixed. I will be calling Brent's in the future for any repairs I need!

Great same day service on my oil burning furnace and reasonable pricing!

Very pleased with explanation of services done. Quick response to setting up an appointment and fixing what needed to be fixed! Recommended!

Great service! Our heat went out in the middle of the night, called at 6AM, had someone out here by 7:30, ended up getting a whole new furnace (23 year furnace) laid out two different options and we choose to do a new furnace. Keep me updated how long it would take and they were throughly tidy and cleaned up well after the job! Thank you Brent’s Heating!

Highly highly recommend Brents!! Mitch was very helpful when it came to picking out the best Furance for our home! Cassie was friendly every time I called and got us scheduled ASAP!

They showed up quick and fixed my furnace. Price was very reasonable. What more can you ask for?

My old furnace was horrible and on its last leg for operating. Brent's made it a priority to get it replaced ASAP. They did what they said they were going to do! They were prompt and courteous.

Extremely responsive and professional business. Not only did they show up the same day I called, but they also followed up a couple of weeks later. Talk about service!!

Very good people I’ll have them back

Very nice, pleasant young man! Replaced my boiler pump & a couple valves. I was in a panic as there was water on the floor & spurting from an overflow valve... I had no idea what to do but Ethan took care of it... thank you, Marilyn

I contacted Brent’s Heating & Cooling in need of maintenance/ice removal on my Mitsubishi Split-System Heat Pump, along with replacing a couple of thermostats. Everyone I dealt with was professional, patient, and answered all questions...explaining the worst & best case scenarios. The service tech that came to the house was professional, explained everything he was doing, walked us thru the new thermostats, and how to keep the heat pump from icing up. I would highly recommend giving them a call.

Fast and professional service. Came out quickly when my furnace stopped working on a weekend!

While being told that you need a new furnace is not a very good experience, Mitch, and the crew from Brent's went out of their way to make the process smooth, professional, and comfortable. Everybody we dealt with was extremely knowledgeable and very friendly. The new furnace install took less time than anticipated and was very well done. We are very happy with our purchase and with the service from Brent's Heating and Cooling.

Fast, competent and friendly.

I called them yesterday to get our water heater fixed, as there wasn't enough pressure to heat up. Josh had it fixed extremely fast & gave me some much needed advice on how to use a boiler system. (I was used to electric baseboard or central!) I appreciate the fast response and repair. Thank you!

We recently hired Brent’s to install a Mitsubishi air conditioner/heat pump at our home. The whole experience was very positive. The unit cools the upper floor of our home quietly and effectively. Mitch and his crew were great to work with. It only took about 2 weeks from the time I called to complete the installation. The cost was very competitive. I would highly recommend this company.

Brent's heating and cooling was eager to help me out. From the first call all the way through to the end they were helpful and knowledgeable.

Excellent service, appreciate honesty

We have a small cabin that had an old forced air furnace for heating with very little ductwork in the house. We were using window air conditioners for cooling. We had Mitch come out to give us some options for a new system. He recommended a ductless heat pump system that will heat and cool the house. We have a 2 story cabin and with this new system we can control the temperature of both levels separately! We decided to go ahead with his proposal, and within 1 week they were ready to install. Scott and Steve were the techs that installed our new system. They did a great job! Neat install, careful to keep the work area clean and ready to answer any questions we had. We are very happy with Brent's and highly recommend them for your heating and cooling needs!

Great local business, definitely reccomend!

Called Brent's to check my furnace after it failed a CO2 test by the gas company. The tech recommended I call a Bryant dealer to check the warranty status to have the heat exchanger replaced before I just bought a new furnace. This is the type of service that earns loyalty.

Very timely arrival. Service performed to satisfaction!

Brent's staff and crews are top notch. If you are hot and shouldn't be, call Brent's. If you are cold and wish you had more blankets, call Brent's. You will not be sorry.

We've hired Brent's for numerous projects since we moved to the area. They do a good job and return our phone calls very quickly. They fully back up their work. Thanks for all the good work!

Scott gave me a very informative overview of my furnace while working on it. He was friendly and fixed the problem quickly.

Had a problem with air in the lines on the heater boiler. Got same day service. Josh, the tech, was prompt, friendly and professional. Josh identified the problem, fixed it, and it now runs perfectly.

We have been very satisfied with Brent’s . We bought a new Trane and thermostat last year that we can monitor from our iPhone. Bought another of the same thermostat for our rental this year. We have had Brents service and clean our furnaces for yrs. Always prompt and thorough.

They were able to come out in the same cold day that I called. Kyle went above and beyond to fix the problem, but also made sure everything else was working well for us.

Super helpful and dependable at any hour. Friendly and explained things well. I will definitely be calling whenever I need service.

Great service ! Call Brent’s for all your heating and cooling needs !!

Mitch and Josh were very professional and knowledgeable. They diagnosed the problem, heat exchanger bad...they had the new furnace installed within 24 hours! Would highly recommend Brent's ... Bruce Johnson

I’m a new homeowner and admittedly know very little about the heating and cooling world. I called Brent’s and was so impressed with the service right out of the gate—they were friendly, spoke to me like a human, and addressed my problem. I was able to schedule service very quickly—the two guys that came to the house were very professional, efficient, offered to take their shoes off, etc. It was exactly the type of service I was hoping for. AND they were knowledgeable and didn’t try to sell me things I didn’t need. I would recommend Brent’s to anyone! Thanks for making this new customer a customer for life!

Got tbe job done at a fair price great costumer service

Super happy with how things went! Gave me a quote on new furnace verses fixing. I chose to fix the furnace, they came in price wise under their quoted price, and it works great! Happy all around!

When I was in Dire Straits due to a sump pump failure Brent's heating and cooling were very professional forthcoming an extremely helpful I would recommend these guys highly

We had a Mini Split AC/Heating system installed by Brent's. We are very happy with the choice. They were very professional from estimate to completion of the install. They were also friendly and easy to work with, answering follow-up questions quickly. Thank you to Mitch, Josh, Nate and Derrick

I cannot say enough positive things about my experience! Moving from fuel oil to natural gas was always in the cards but became a reality when my fuel oil furnace started leaking fuel oil all over my floor. I was in a sheer panic when I called the emergency line on a Sunday afternoon. It was still relatively warm out and he recommended coming out early the next morning so as not to charge me an emergency fee. I knew I was in good hands then. Sure enough, my old furnace was done for. A week later, I have a brand new high efficiency natural gas furnace (and a new water heater!) and I couldn't be happier. They took the remaining fuel oil in the tank, the tank itself, the old furnace, and the old water heater so I didn't have to worry about any of it. The guys got the job done in roughly five hours despite being told a day and a half! They are quick and efficient, super friendly, and a joy to work with. 10/10 would recommend.

Late Friday night in January with no heat - Mitch came out immediately and fixed the problem. Smart, friendly and efficient. Great company. 2 years ago Brent's did an excellent job! During my yearly inspection with the City of Duluth Comfort Systems, my furnace was "red tagged" for a cracked heat exchanger on my Trane furnace. Because it is potentially dangerous (risk of Carbon Monoxide), the furnace was immediately disconnected. This left me with no heat in October. When I called Brent's, they were great! Brent's offered me space heaters until they could come out to fix the problem. They moved things around on their schedule so they could come out to quickly to fix my furnace. They did a great job with the repair as well. They were professional and very courteous. I am very grateful for their help!

We had a Lennox high efficiency furnace. One of the other "reputable" companies in town told us that annual inspections weren't needed for the type of furnace we had. After seeing a news story on a carbon dioxide leak, I decided to dig deeper. I called Brents and was finally given accurate information regarding "maintenance free" furnaces- the life expectancy of such units ...and what we could expect in the future given the age of the unit. Needless to say, we decided to get a new unit, and a new hot water heater as it was just a matter of time before it broke down and purged itself of water onto my carpeted basement floor. We called several places for estimates. Brent's philosophy, willingness to understand our needs, pricing and professionalism helped us to make the decision to go with Brent's after some careful deliberation. I'm extremely satisfied with the outcome! Super professional, honest and fair pricing have made our family a fan. Our new furnace is quiet and super efficient. Our on demand water heater takes up no space, will never leak while the savings in our utility bills makes me smile every month. All in all, couldn't be happier! Good job to the folks at Brents- you're the best!

Mitch has been awesome to work with when purchasing two furnaces and an a/c unit over the past year! Brent’s has gone above and beyond what was expected for customer service, as well as providing quality products for me and my family.

Our control panel gave out (almost 5 years old but still under warranty) and they came out the same day that I called and replaced it for free. We needed our humidifier cleaned and filter changed as well as some other light maintenance on the furnace, so they came back the next day with the parts and did the work. Mitch was polite and professional, and the price was very fair. It's starting to get cold so I couldn't be more pleased with Brent's!

We called a local company we have used for 10 years and they told us to call someone else because they couldn't figure out what was causing the no heat problem despite replacing 3 parts. We called Brent's Heating and explained we still had intermittent no heat. Mitch came out, went through the entire furnace, explained everything, and found the control board was bad. Excellent technician. Knowledgeable, professional and took on our job when Brent's was not our regular service company. We certainly will contact Brent's for any future heating and cooling needs. Thank you!

Fantastic company. Knows equipment inside out.

In the past I had some work done with Brent's Heating & Cooling when it was still owned by Brent Belich. My experience was painful. New ownership took over in Feburary and the office manager read my review of old Brent's and called me to see if there was anything she could help me resolve. She called Brent Belich and got an ongoing issue I had with him resolved. It was going above and beyond since I wasn't even their customer.